How does minute-by-minute billing actually work? You’re only charged for the exact time spent on your tasks – no rounding up to the nearest hour, no flat retainers for work that wasn’t done. It’s tracked transparently and itemized on your bi-weekly invoice.
What if l only need a few hours a week? That’s exactly where most clients start. There’s no minimum commitment – we build the working relationship around what your business actually needs, and adjust hours up or down as things change.
Do you work with the software/tools I already use? Yes – the goal is to fit into how you already run your business, not force you onto new systems. We’ll talk through what you’re currently using on our first call.
What happens if my needs grow over time? Many clients start with basic email and calendar support and expand into licensing/compliance tracking or invoicing and collections as the relationship builds. Hours and services scale with you.
Is my business information kept confidential? Yes. Your client lists, financial records, and business details are treated with the same discretion and care as if they were our own.
Happy to discuss specifics on our first call.
What if a payment is late? To keep this flexible, pay-as-you-go structure available to every client, timely payment (within five days of your bi-weekly invoice) is appreciated. In the rare case payments become inconsistent, we may shift to a simple retainer model instead, with hours paid in advance.